Jivochat Review.
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Pricing: Free-$19/Mo, Billed Yearly.
A comprehensive review of the Jivochat live chat solution and Chatbot.



Affordable pricing plans, from a free Basic, Professional, and Enterprise.



Easy to use and highly customizable, making it an ideal live chat solution.



Jivochat offers 24/7 customer service, phone, email, and live chat support.


Do you want Nilsarena to make a beautiful website for your business? Ready to build great things together?

The modern customer experience is driven by increasing demand for instant communication and personalized service. As such, businesses are looking for innovative ways to provide the best customer support possible.

Jivochat is a comprehensive live chat and chatbot solution that helps companies quickly connect with their customers through their website using live chat software and chatbot.

With Jivochat, businesses can improve efficiency and automate customer service tasks while delivering a personal touch to each conversation.

In this Jivochat review, we will explore the Pricing, functionality, pros and cons, and customer support service to help you decide if it's the best live chat and best chatbot tool for your business.

At its core, the Jivochat app provides powerful yet intuitive tools that allow businesses to easily create custom live chats and chatbots to suit their needs.

The platform also integrates with popular messaging apps like WhatsApp and Viber, allowing companies to reach customers wherever they are most comfortable communicating.

Additionally, users can set up automated messages triggered by specific keywords or phrases and trigger bots based on customer behavior.

It allows companies to respond quickly to customer inquiries without sacrificing quality or customer service standards.

What is Jivochat?

Jivochat is a customer engagement platform that helps businesses and organizations connect with customers and prospects online. 

It provides other features, including:

  • An easy-to-use chat widget.
  • Live Chat
  • Automated Chatbot

Jivochat also offers advanced Features Such as:

It also provides powerful features such as customer support services, Facebook messenger, Analytics for each stage of the sales funnel, and monitoring of the work of your live operators.

Jivo chat also provides advanced analytics to analyze where inquiries come from, the effectiveness of each channel, and how customers interact with the best chat app.

It helps businesses understand how to best engage with customers and optimize customer service. Additionally, Jivochat offers a range of reporting tools that allow companies to measure customer satisfaction and identify opportunities for improvement.

Jivochat is a great way to boost customer engagement, convert website visitors into clients, and provide a better customer experience.

1. Live Chat For Website.

Jivochat Live Chat enables customers to get instant answers to their questions and concerns with a live chat widget that fits perfectly in a side panel on your desktop and mobile site.

You can also use the live chat widget to collect emails to your Jivochat inbox and increase conversion rates.

The jivochat chat widget also works on any desktop and mobile device. In addition, the mobile app is available for android and ios, and the responsive web version allows customers to access the chat widget on any device, making it easy to provide customer support on the go.

Jivochat also provides an advanced language translation feature that allows businesses to translate their chat widget into their local language.

This feature allows businesses to customize the words and phrases used in their live chat widget so that website visitors can understand it better.

Moreover, small and medium enterprises can customize their chat window to reflect their brand identity better.

2. Integrations.

Jivochat is a potent customer engagement tool that offers extensive integrations with a wide range of CMS, CRM, analytics tools, and more. With its continuous improvements and its comprehensive API and webhooks.

Jivochat can be integrated with popular CMS platforms such as:

You may read our list of the best CMS software that may help you find how to build a website quickly.

Jivochat can be connected with CRM platforms like:

Additionally, you can use Zapier, Pabbly, and Webhooks to connect Jivochat with hundreds of third-party apps and services.

It makes it incredibly easy to integrate your existing customer service system with Jivochat and take advantage of its powerful features, such as automated conversation routing and advanced analytics with Google analytics and tag manager.

With its robust integration capabilities and intuitive user interface, Jivochat is the perfect choice for businesses looking to streamline their customer support operations.

You may also want to see our list of the best CRM software for your business.


3. Apple Business Chat .

Apple Business Chat allows customers to communicate directly with businesses on their Apple devices. With Apple Business Chat, customers can easily ask questions, request information, and even purchase from the Messages App on their iPhones.

Using Apple Business Chat, customers can get real-time responses to their inquiries, and businesses can ensure that each party is notified of responses via push notifications.

Moreover, customers can even complete transactions in seconds with Apple Pay integration. In addition, it is possible without leaving the Messages App, making it a convenient and secure way to communicate with businesses.

Apple Business Chat also allows businesses to track conversations, manage customer inquiries, and analyze customer behavior. As a result, it makes it easier to provide personalized customer service and improve customer satisfaction.

4. Telephony Plus.

Jivochat also offers Telephony Plus to manage calls to talk to visitors directly through the chat widget on your website.

Jivochat Telephony Plus also provides call statistics, which allows businesses to monitor inbound and outbound calls, track customer interactions, and analyze customer feedback.

It allows businesses to understand customer needs better and identify areas for improvement. Companies can also use call statistics to measure customer satisfaction and develop better customer service strategies.

It's easy to set up with minimal configuration and includes features such as:

  • Delayed Callback
  • Call Recording
  • Voice Greeting
  • Call Queuing

A callback lets you communicate with your customers via chat while simultaneously taking a call, recommending products, and sending documents, attachments, and links.

In addition, it provides an excellent opportunity to close sales directly over the phone.

The Jivochat Telephony Plus allows businesses to manage incoming calls and provide superior customer service. 

This feature allows businesses to route incoming calls to the correct department quickly and easily. It also enables companies to track customer interactions and analyze customer data to identify opportunities for improvement.

Additionally, Telephony Plus allows businesses to provide customers with automated responses to frequently asked questions. As a result, it helps to save time and improve customer satisfaction by providing quick answers to common queries.

It's an affordable and easy-to-use solution that allows businesses to route incoming calls to the correct department quickly and track customer interactions.

It helps businesses to understand customer needs better and identify opportunities for improvement. The Telephony Plus feature is a paid feature that costs $6.99 per month and is a great way to provide a superior customer service experience.

5. Callback.

Callbacks are an excellent option for visitors to talk to available agents on the phone within 30 seconds or less.

Callback works with chat so you can take, a call and recommend a product while sending documents, attachments, and links to your visitors.

This well-rounded customer service experience gives you a higher chance of closing sales over the phone.

Callback also allows businesses to provide a more personalized customer service experience. For example, it will enable companies to respond quickly to inquiries, and customers can get their questions answered immediately.

With Callback, businesses can ensure that customers are connected with the right agent quickly and efficiently.

Additionally, Callback also allows businesses to track customer interactions and analyze customer feedback to identify any areas for improvement.

Callback is an affordable and easy-to-use solution for businesses looking to provide a superior customer service experience.

6. Jivo Team Chat.

Jivo Team Chat is a free, reliable team messenger where team members can send proactive invitations, Chat one-on-one, create groups, send messages and files, and manage access to business conversations in Jivo team chats.

Furthermore, the tool offers all business communication essentials, such as:

  • Manage Access Rights
  • Create Unlimited Groups
  • Notification Settings
  • Cross-platform Support
  • Mentions
  • Gifs & Emoji's
  • File Exchange

The Jivo Team Chat is ideal for businesses looking to increase team collaboration and communication. It is a secure and reliable platform with features like notifications, group chats, file sharing, and integrations.

In addition, it is an easy-to-use platform and is free to use, making it an excellent choice for businesses.

7. Chatbot.

Using a chatbot on your website is excellent for customer service and helps collect leads. It is a helpful assistance for your business, and it helps reduce your support load and increase sales.

Jivo Chatbot is an AI-powered chatbot that allows businesses to automate customer interactions and increase sales.

It is an easy-to-use solution that can be integrated into websites or mobile apps..

It is equipped with features such as:

  • Natural Language Processing
  • Customer Segmentation
  • Personalized Conversations
  • Automated Actions.

It also works with all channels, such as:

  • Facebook
  • Whatsapp
  • Instagram
  • Telegram
  • Apple Business Chat

With Jivo Chatbot, you can provide 24/7 customer service, collect leads, and reduce support load. It also allows businesses to manage customer insights and gain valuable customer feedback.

Additionally, you can use Jivo Chatbot to automate processes such as order tracking and account setup. As a result, it helps to streamline customer service processes, saving time and money.


Jivochat offers a pricing plan that is suitable for businesses of all sizes.

The basic version is free and includes core features such as chat and Channel Integration, while the Professional and Enterprise plans offer additional features and advanced analytics.

All plans include unlimited chats, a website, and Team chat members, and they are all backed by 24/7 customer support.

  • Basic Plan: $0/Mo Billed Annually.
  • Professional Plan: $19/Mo Billed Annually.
  • Enterprise Plan: $38/Mo Billed Annually.
  • Professional Plan: $29/Mo.
  • Enterprise Plan: $59/Mo.

All plans offer Agent photo's in the chat widget, send GIFs and Emojis, and Integration with email. In addition, the Professional and Enterprise plan includes features such as an AI chatbot, automated actions, and customer segmentation.

Additionally, the Enterprise plan offers advanced analytics and integrations with a popular chatbot.

Jivochat Alternatives?

Jivochat is one of the best live chat tools and chatbot solutions that helps businesses engage with customers in real-time.

However, many other great options are available for businesses looking for an alternative to Jivochat.

These are all popular alternatives to Jivochat, offering unique features and pricing plans.

Tawk.to is a free live chat solution that is easy to use and highly customizable.

Tidio is a chatbot solution that is designed to be conversational and create a more personal customer experience.

Olark is a live chat and ticketing system that helps businesses streamline communication and customer service processes.


Finally, Livechat is an all-in-one live chat and customer service solution that helps businesses increase customer engagement and loyalty. Each of these solutions offers unique features and pricing plans, making them alternatives to Jivochat.

The pros and cons of Jivochat are worth considering before investing.


Easy to use and highly customizable.

24/7 customer support.

Unlimited chats, website, and team chat members.

Integration with a popular chatbot.

AI-powered chatbot. 

Automated actions and customer segmentation.

Advanced Analytics.

Free basic plan.

The Professional and Enterprise plans can be expensive.

Some features require a paid plan.

The AI chatbot may not be as advanced as some competitors.

Integrations with other chatbots may require additional setup.

The customer segmentation may not be as advanced as some competitors.

Jivochat Support.

Jivochat system also has a comprehensive knowledge base that contains detailed information on how to use the product and common troubleshooting steps.

Also, the sales and customer support team is available to answer any other questions or questions you may have.

They offer customer support via phone, email, and live chat. In addition, customers can reach out to the customer service team through the toll-free phone number +1 (408)-604-0183 or the email address info@jivochat.com.

Additionally, customers can connect with the 24/7 customer service team in real time via the live chat support option.


To wrap up, Jivochat is an excellent live chat and the best chatbot solution that helps businesses engage with customers in real-time.

It offers a range of features and pricing plans to suit businesses of all sizes, including a free basic plan.

The Professional and Enterprise plans offer additional features and advanced analytics, which may be worth the investment for businesses looking to maximize customer engagement.

Additionally, the 24/7 customer service team is always available to answer any questions or queries.

This Jivochat review has provided you with the information you need to decide whether Jivochat is the good live chat and best chatbot solution for your business.

With its ease of use, excellent customer service, and range of features, Jivochat could be the perfect fit for your business.

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