11 Best Live Chat Software For Small Businesses In 2024.
These top 11 live chat software offer affordable pricing, customer support, and functional features for growing small businesses.
Live chat software is a powerful tool to boost your conversions. But without the right software and plugins, live chat may not deliver on its promises.
Whether you're an e-commerce business, a small business website, an educational platform, or a large enterprise with a diverse clientele, you're probably looking for the best live chat software.
Let's see the main benefits of live chat software.
If you have searched long and hard for the best live chat software for your small business, you may wonder what to look for. so I've been researching and comparing the most popular solutions on the market.
Now, I will make it simple for you by reviewing 11 of the most popular options for you to choose from.
It's time you found out which live chat tool will help make your business more efficient and make you more money.
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What is the best Live Chat Software?
Below are some of the best live chat software for businesses in 2024, based on ease of use, pricing, and providing the best possible customer support:
This list of live chat software has a variety of functionalities. We've also compared their functionality with user reviews to help you decide on your purchase.
Here are the top 11 Live chat software For small Businesses in 2024:
Jivochat comes with a built-in live chat software designed specifically for businesses. It offers a variety of features that make it an excellent choice to help customers with free live chat software and provide live chat support.
Jivochat was founded in 2012 and had over 1 million customers worldwide. It is a team of hardworking people worldwide. With Jivochat, businesses can offer their customers support through live chat windows on their websites.
The software makes all communication channels come in one location, including live chat, social media, instant messaging, and phone calls. It also allows businesses to handle chat messages with multiple customers at once, which can benefit companies with high customer demand.
Jivochat is perfect for small businesses that need to provide high-quality customer service. In addition, this app is ideal when you need more staff to handle chats on your website.
Features:
Jivochat offers a variety of features that make it an excellent choice for customer service. Some of these features include:
- Integration with popular eCommerce platforms like Shopify and Magento.
- Ability to create custom chat widgets.
- Integration with CRM software like Salesforce, Zendesk, and HubSpot.
- Ability to handle multiple chat sessions at once.
- Add additional integration messaging apps to your chat window.
- Chat agent images in the Chat widget.
- Customizable chat widget in 25 languages.
- Apple Business chat.
Pricing:
Jivochat offers a variety of pricing options to fit the needs of any business.
Basic: $0/Mo.
Professional: $19/Mo, if billed annually.
Enterprise: Custom pricing.
Jivochat offers a basic plan which is a free live chat experience so businesses can try the software before committing to a plan.
It also offers a free trial for a professional plan with more chat function that allows you to try the software before making a purchase. The trial is available for 14 days, you can purchase a license to keep the professional features, or you can continue to use the software in a basic plan with less functionality.
Jivochat offers a subscription plan that costs $19 per agent per month and provides unlimited software usage. In addition, to live chat, Jivochat also offers many other features, including chatbots, CRM integrations, and more.
With Jivochat, you can provide your team with the tools they need to succeed and deliver excellent customer service.
For more details, Read our full Jivochat Review.
LiveChat is a live chat software for ecommerce. The software provides a convenient way to communicate with customers and solve their problems in real time.
LiveChat allows us to deliver excellent customer service, improve customer satisfaction and increase sales.
LiveChat is one of the most popular live chat applications available today. This software is an excellent choice for companies looking to offer customer service through their website. But then the company was founded in 2002 and had over 30,000 clients worldwide, including many small businesses.
LiveChat is headquartered in Warsaw, Poland, and has over 600 employees worldwide.
Livechat offering live chat customer support by responding to customers' questions or concerns. It also allows you to engage with your customers and improve their experience on your website.
You can use this software as an alternative to phone support if you don't have enough staff to handle calls from customers. The software offers features such as text chat, video chat, and more that help you improve your customer service capabilities.
LiveChat has a user-friendly interface, making it easy for anyone to use this software without any prior knowledge of computer programming languages like HTML or JavaScript.
Features:
The best features of LiveChat include:
- Integration with eCommerce platforms like Magento, Shopify, and WooCommerce.
- Ability to create custom chat widgets.
- Viewing customer details before starting a chat session.
- Integration with CRM software like Salesforce, Zendesk, and HubSpot.
- Ability to handle multiple chat sessions at once.
- Add additional integration messaging apps to your chat window.
Pricing:
There are three options for pricing plans: Starter, Professional, and Enterprise.
The Starter plan is $16 per month/Billed Annually and includes everything needed to run the basic live chat on your site. The Team plan costs $33 per month/Billed Annually and offers additional features.
LiveChat also offers 24/7 phone support and email support Monday through Friday from 8 am to 5 pm PST.
LiveChat is a popular customer service software for small businesses. It makes it easy for companies to talk to their customers in real-time. In addition, it has excellent features like chatbots, file sharing, canned response, and chat routing.
You don't need special skills or knowledge to use LiveChat because all you have to do is log into your account online and start chatting with your customers whenever they visit your website.
Sendinblue live chat is an excellent way for small businesses to communicate more effectively with their customers. The tool includes an easy-to-navigate interface, robust features, live chat functionality, and competitive pricing.
Sendinblue is an omnichannel marketing platform that helps businesses manage their email campaigns, CRM, and other aspects of their marketing strategy from one place.
Sendinblue's live chat feature lets you communicate with website visitors in real-time.
Sendinblue was founded in 2012 in France by Armand Thiberge and Kapil Sharma. Its headquarters are now located in Paris, France, but three more offices are in New Delhi, India, Seattle, USA, and Berlin, Germany.
It is also one of the most popular email marketing software worldwide.
Features:
Here are some of the top features that make Sendinblue's live chat software stand out:
- Live chat sessions automatically record all messages sent between customers and agents so you can review them at any time.
- The software generates automatic triggers that let you initiate a conversation with a customer based on their behavior on your website (for example, if they visit a specific page).
- You can customize your message box by adding your logo or changing the color.
Pricing:
Their paid plans start at $25/month for 20,000 emails sent through one user (or $39/month for three users).
Free: $0/mo.
Lite: $25/Mo.
Premium: $65/Mo.
Enterprise: Get Quote.
They offer a free plan that never expires and includes unlimited contacts but limits the number of emails you can send per month to 300 (for one user).
Sendinblue Live Chat is a particular product—it's not built into their existing email marketing platform or website builder products—but there are integrations so you can easily add it to your website using the Sendinblue plugin for WordPress or by adding a bit of code to your website manually if you're not using WordPress.
Drift live chat is a chat software that you can use to talk to your customers.
The company was founded in 2014 by Elias Torres and David Cancel and is headquartered in Boston, Massachusetts. Drift has raised $107 million in funding from investors including Sequoia Capital, CRV, Battery Ventures, and Salesforce Ventures.
Drift's best features include lead generation, lead routing, visitor identification, email marketing, chatbots, and conversational forms.
Drift live chat can be used on Android, iOS, Windows, and Mac OS. The best feature of this software is that it allows you to streamline your sales cycle by targeting the right customers.
Features:
Drift came from an idea to connect people in real-time online. Small business owners and marketers can use it to build more meaningful relationships with buyers.
The main features of Drift Live Chat are:
- Automation allows users to create automated workflows that guide visitors and customers through their journey.
- Targeting allows users to identify the right people and target them with the right messages at the right time.
- Personalization allows users to create personalized experiences that drive sales and growth.
- Messaging allows users to send personalized messages to visitors and customers at scale.
- Analytics allows users to get an overview of their performance and optimize accordingly.
Pricing:
The pricing plans at Drift are flexible and affordable depending on the size of your company:
Premium.
Advanced.
Enterprise.
There's also a free plan available for businesses looking to evaluate the product before committing to it long term.
Are you looking for something to help you better connect with your customers? If so, Intercom live chat is the perfect solution for your small business.
Intercom was founded in 2011 in San Francisco,, Chicago, Dublin, and Sydney. This company offers a wide range of products , including live chat options like message buttons, banners, autoresponders, and chatbots.
It's all about helping companies communicate with their customers via live chat and messaging apps like Facebook Messenger and SMS. Intercom's live chat app is simple and integrates seamlessly with other products, like Salesforce, Slack, and Mailchimp.
With Intercom's free version, you can send up to 1,000 messages per month—plenty if you have a small business. The free version also includes basic reporting features to track how many conversations are happening on your site daily.
Features:
Some of the best features of Intercom's live chat software include:
- Automated rules for sending messages.
- Ability to target specific users based on data collected about them.
- Ability to integrate with other tools such as Slack or Zendesk.
- Trackable email campaigns.
- Fully customizable templates for emails, webpages, and push notifications.
Pricing:
Intercom offers a 15-day free trial before making any commitment, and they offer a starter plan at $74 monthly for small businesses.
Intercom is one of the best live chat software for small businesses, with a wide range of features, reasonable pricing, and excellent support.
According to a research firm Net Applications report, Olark is the most popular live chat software globally.
Olark is a cloud-based, software-as-a-service (SaaS) live chat solution that helps businesses solve customer questions and issues in real-time. Olark has been used by more than 20,000 small and medium-sized businesses worldwide since its launch in 2014.
Olark allows your business to engage with customers and clients in real-time.
It features a chatroom that lets you connect with customers and clients on your website, and a live analytics dashboard gives you valuable information about how customers interact with your site.
Features:
- Automation
- Reporting
- Real-time Engagement
- Team Management
Olark helps engage with your current clients and convert them into customers or generate new leads. It also enables you to improve conversion, retention, and overall customer satisfaction by providing live chat software to your site.
Pricing:
Olark Comes with a full-featured live chat starting at $29 per month.
Olark has a fantastic support team who are open to answering any questions you have about their software, and you can contact them via social media platforms like Twitter or Facebook.
Olark also offers tools like a "24/7 support center" where you can monitor all your team's conversations and even schedule calls right on your calendar.
Olark is also straightforward and comes with a full-featured user guide covering everything from installation to training users on the various features.
LiveAgent is a multi-channel help desk solution that focuses on customer satisfaction and retention by providing live chat agent support with a fantastic experience.
LiveAgent is the first live chat solution that's integrated into a ticketing system. It was founded in 2012 by CEO Mariusz Cieply. It is used by more than 20,000 companies worldwide.
They offer an all-in-one customer service tool for companies of all sizes, The software functions as a chatbot, help desk, and email management platform.
LiveAgent features make creating personalized triggers and automated responses easy to provide fast and efficient web chat customer service.
Features:
LiveAgent's best features include:
- A robust array of support channels: LiveAgent supports native live chat and chatbot, email, phone calls, social media, and help desk ticketing.
- Tracking for Leads: You can track visitors to your website by their IP address or email address, which lets you see who's reached out to you in the past and what they're looking at the moment they do so.
- Ticket Management: When a customer files a ticket with your support team using one of LiveAgent's many channels, it automatically opens up a new ticket in the software to keep track of all your correspondence with that customer.
- Chatbots: You can use several bots to automate parts of your live chat experience, including answering frequently asked questions and collecting customer information before an agent takes it.
Pricing:
LiveAgent offers three different pricing plans (starting at $15 Month).
LiveAgent Pricing.
Free: Free
Ticket: $15.00/Agent/Month.
Ticket+Chat: $29.00/Agent/Month.
All-Inclusive: $49.00/Agent/Month.
LiveAgent also allows you to manage your social media accounts in one place and provides various tools to automate your customer service process.
In addition, their product offers over 170 integrations with other popular business solutions, and you can get access to a fast live chat widget with advanced features.
Freshworks live chat is a cloud-based live chat service that offers small businesses an affordable way to add live chat support to their websites and mobile apps.
The software was developed by Freshdesk Inc., a company founded in 2010 that has since grown into one of the largest cloud-based customer service solutions providers for small businesses.
Freshworks Inc. was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy and is headquartered in San Bruno, California.
The company has grown significantly over the years; it now employs over 3000 people across seven offices worldwide (with additional remote employees) and serves over 150,000 businesses in over 100 countries.
They've since expanded into email marketing tools, social media management tools, and more.
Features:
The software is easy to use, flexible and affordable. Users can quickly implement it on their websites without breaking the bank.
- Automation
- Collaboration
- Integration
- Analytics
- 24/7 Support.
Their intuitive interface makes it easy for anyone to use, especially those not tech-savvy. In addition, Freshworks live chat offers a host of features, such as pre-written responses for common questions that enhance the overall customer experience.
Pricing:
It has everything you need to get started whether you're just starting or scaling up your business model over time—and at only $15/mo per user (or $79/yr), it's also one of the most affordable solutions on the market.
Freshworks Messaging Pricing.
Free: $0/Mo.
Growth: $15/Mo/Billed annually.
Pro: $49/Mo/Billed Annually.
Enterprise: $79/Mo/billed Annually.
Feshworks Omnichannel Pricing.
Growth Omnichannel: $29/Mo/Billed Annually.
Pro Omnichannel: $59/Mo/Billed Annually.
Enterprise Omnichannel: $99/Mo/Billed annnually.
Freshworks has been around for over a decade and is one of the world's largest customer support software companies. They have a fantastic team that works hard to provide their customers with the best products.
If you're looking for an affordable live chat solution to help grow your business, Freshworks is the way! To go.
Tidio is a live chat software solution that focuses on helping small businesses transition from digital to online marketing and sales. Initially launched in Poland in 2012, it has expanded to serve a global customer base.
Tidio was founded in 2017 by Patrick Bielenin and Tomasz Wesolowski and has been helping businesses of all shapes and sizes provide better service to their customers ever since.
The company's goal is to provide the most personalized experience possible for each of its clients and excellent service and support.
The software has been designed from the ground up to be easy to use for beginners and powerful enough for more experienced users who want advanced functionality.
Tidio Live Chat is a groundbreaking chat app that has changed how small businesses communicate with their customers.
Features:
The main features offered by Tidio include:
- customizable design
- live chatbox
- automation
- integrated marketing platform
- automatic translation.
Tidio offers a free version with basic features like unlimited chats, visitor tracking, messaging tools (from email to push notifications), and advanced features like bots, mobile apps, and analytics reports.
Pricing:
Tidio offers affordable plan for their customers.
Tidio Monthly Pricing.
Free: $0/Mo.
Chatbots: $39/Mo.
Communicator: $15/Mo.
Tidio Yearly Pricing.
Free: $0/Yr.
Chatbots: $390/Yr.
Communicator: $150/Yr.
It's free to use! So whether you're just starting or have been around for a while, there's no need to pay anything upfront, and you can try it out before making any commitments. If you need even more customization options, paid plans start at just $15 per month!
If you're looking for a new way to connect with customers, Tidio's live chat might be right up your alley.
Have you heard of Crisp live chat software? It's a young, popular startup that gives small businesses the tools to engage customers with live chat software and drive sales.
Crisp Live Chat was started in 2015 by Baptiste Jamin and Valerian Saliou. They wanted to create a live chat tool allowing businesses to communicate with their customers in real-time without paying thousands of dollars each month.
Crisp live chat software is the best solution for businesses that want to take advantage of the massive potential of live chat. Crisp live chat works with small businesses, big companies, and anything.
It offers a flexible, user-friendly interface and customizable features to help small businesses scale their customer support teams.
It involves a variety of features that most people tend to prefer to know. These help them plan and develop relevant approaches to acquire them for use.
It involves a variety of features that most people tend to prefer to know. These help them plan and develop relevant approaches to acquire them for use.
Features:
Crisp also has many features that make it stand out from the competition, including:
- Simple, easy-to-use interface
- Mobile and desktop app versions
- A 50% decrease in support tickets
- There is a lot more control over your customer data, including complete ownership over data privacy and security.
Pricing:
Crisp comes with a free forever plan for anyone who wants a basic chat to communicate with visitors.
Free: $0/Mo.
Pro: $25/Mo.
Unlimited: $95/Mo.
Crisp live chat is also the only solution for your business needs if you're looking for a chat solution that can be quickly integrated with other tools, like email or social media websites.
It makes it much easier to manage your customer communications when you use Crisp live chat software.
If you're a small business owner or are thinking about starting a business and want to see what the fuss is about Crisp live chat software, check out their website.
You will find a free trial and lots of great information about how Crisp live chat software can help you grow your business!
Userlike is one of the best messaging platforms for connecting customers with chat functionality. It is easy to set up, and you can immediately start responding to customers who contact you on your website.
The Userlike platform was developed in Germany in 2011 and has grown to become a global leader in live chat technology.
What first set Userlike apart from other live chat tools was the ability to connect multiple agents with customers simultaneously and access all of your conversations from a single dashboard.
Userlike offers a robust, feature-rich live chat software solution that has been designed and refined over the past decade. Their team focuses on providing customers with an outstanding experience and the best possible customer service.
Features:
Userlike is easy to use and has powerful features:
- All-Inclusive Button Integration
- Sticky Chat
- Smart Customer Profiles
- CRM Integration
- Chat Rating & Feedback
- Pre- and Post-Chat Survey
- Pro-Active Chat
- Calls
- On-Page Guidance
Today, some of Userlike's most innovative features include proactive chat invitations, which enable you to invite visitors to start a conversation before they initiate themselves, and AI-powered chatbots that can take over conversations and even guide visitors through your website without any human involvement.
Pricing:
The cheapest edition of Userlike costs $90 per month when billed annually.
Free: $0/Mo/Billed Annually.
Team: $90/Mo/billed Annually.
LifetimeCorporate: $290/Mo/billed Annually.
Business: $720/Mo/Billed Annually.
The cheapest edition of Userlike costs $90 per month when billed annually. The support team responds quickly and is very friendly, but finding answers on their website without contacting them directly is hard.
You can also sign up for a free or contact the company directly for Enterprise pricing information.
Userlike offers a wide range of features that would satisfy most people looking for an excellent live chat tool—but if you need more advanced functionality or integrations with third-party apps, it may not be the right choice for you.
Zendesk Chat is a live chat tool that can engage with website visitors in real-time.
The software allows users to proactively initiate conversations with customers, increase customer satisfaction and ultimately increase sales by using automatic triggers (special offers) and canned responses.
Zendesk Chat was founded in 2008 as Zopim. In 2014, the company was acquired by Zendesk for $30 million. In addition to expanding its global reach, this acquisition helped Zendesk enter the live chat market with a pre-existing product.
Feautres:
Zendesk Chat offers numerous features to help businesses provide better customer service and increase sales. Some of these features include:
- One-way and two-way messaging
- Visitor tracking
- Canned responses
- Automatic triggers
- Analytics and reporting
- Mobile apps for iOS and Android devices
Pricing:
You can choose from three different monthly subscription plans for Zendesk Chat.
The Foundational Support plan: is $19/month, and the Plus plan is $49/month. In addition, we offer an Enterprise plan for larger teams starting at $99/month.
Zendesk Suite: Starting at $49 Suite Team, Suite Growth $79, Suite Professional, the most popular plan, Suite Enterprise $150.
Zendesk Chat offers a free trial to try it out before deciding if Zendesk Chat is right for your business. You can also opt for the Foundational support for $19, Integrated ticketing across email, Tweets, and Facebook wall posts.
What Is Live Chat Software?
Live chat software is built to communicate automatically with visitors on any website. It is an excellent way to deliver customer service in real-time and increase sales by directly interacting with customers.
The software provides a live chat box that pops up at the bottom of your website. Visitors can click on the box to start a conversation with a company agent. The agent can then provide answers or links to help customers with their concerns or questions.
It can answer FAQs, capture feedback and emails for email marketing, and even book appointments. With the best live chat software, you can provide 24/7 service to your customers and improve lead conversion rates.
Customers can also be directed towards specific products or services based on their interests and needs so they have all their questions answered before making a purchase decision.
Live chat software can target potential customers and help them with their needed information.
The best live chat software has many features and will offer standard functions like automated greetings, canned responses, lead capture, and the ability to transfer chats to other agents.
The best live chat software also offers advanced features like real-time monitoring of your website, integration with third-party tools, and email notifications.
What are the Benefits of Using Live Chat Software?
There are many benefits to using live chat software, including providing real-time customer support, increasing sales and conversions, and improving customer satisfaction.
Live chat software makes it easy to support your businesses and can also help you save time and money by automating repetitive tasks and providing instant answers to common questions.
Businesses can also use live chat software to target potential customers and help them with their needed information.
How Can you Choose the Right Live Chat Software for your Business?
Choosing the right live chat software for your Business is essential because it will provide you with the best possible customer service.
It is crucial to consider the essential features of you and your Business.
Some of the features include the following:
1: Automated greetings: Many live chat software providers offer automated greetings designed to make customer interactions feel more like conversations.
Who can customize these greetings based on your company's logo and style, so they look and feel like part of your website?
2: Canned responses: Canned responses are short, scripted responses that are automatically sent to customers as they enter into a conversation with an agent.
What Are The Most Popular Live Chat Software?
As work-from-home options become more frequent and customers become more accustomed to receiving instant support, live chat support software has become one of the most popular and practical ways to help clients answer their questions.
To help you choose the best live chat platforms for your needs, we have identified five leading and the most popular live chat software that has been ranked as "best" or "top-rated" by major industry publications:
LiveChat is the most popular live chat software for businesses. It has a 97% customer satisfaction rate and is used by over 25k businesses (including industry giants like Panasonic, Vodafone, and Wikipedia).
LiveChat's easy-to-use reporting tools make it easy to track which channels bring you the most conversions and ROI.
LiveChat is easy to use and integrates with most business management systems, making it an ideal solution for your business.
LiveChat also offers integrations with other popular business platforms such as Facebook, Salesforce, Zendesk, and Hubspot.
Conclusion.
Live chat software can be a powerful way to boost conversions while providing excellent customer service. But before installing the first live chat software that checks all the boxes, consider your resource requirements, must-have features, and budget.
There are various good options above, so it may make sense to research what's available before deciding.
I hope this list of the 11 best live chat software for small businesses will help you choose a live chat software that fits your business needs and enhances your user experience.
You may also want to see our list of the best chatbot for small businesses and the best SEO tools to help increase your website traffic.
Feel free to let us know!
Which of the Best live chat software do you use for your business?
Which one of these live chat software are you planning to use, and why? Let us know by commenting below.
